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Ticket from Rosa Loya - General

Submitted by camurexerciinh… (not verified) on Mon, 04/05/2021 - 20:21
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Need further guidance with calculator.
thank you

Ticket from Laura Hilton - Certification Exam

Submitted by camurexerciinh… (not verified) on Mon, 04/05/2021 - 16:24
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The testing times are confusing to me when it comes to UTC. Below is what time I selected. Exactly WHAT TIME is that?

Proctored Assessment 1: HUD Housing Counselors Certification Examination - Online
Schedule : 28 April 2021 1400H America/Chicago
Test Duration: Minutes

Ticket from Tony Reimonenq - Certification Exam

Submitted by camurexerciinh… (not verified) on Mon, 04/05/2021 - 14:17
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I am not allowed to the the acknowledgement button that grants me access to pay for the exam. How can I pay to register?

Ticket from Paula Broadwater - Proctoring/Kryterion

Submitted by camurexerciinh… (not verified) on Mon, 04/05/2021 - 11:56
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Having major delays getting into Kryterion today. Waiting since 10:00 a.m. Time now is 11:55.

Ticket from Devin Crim - Proctoring/Kryterion

Submitted by camurexerciinh… (not verified) on Mon, 04/05/2021 - 09:59
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Hello,

My exam was scheduled for 9:00 AM EST 4/5/2021. I launched the exam at 8:50 and instructed to wait for a technician to verify my ID. By 9:30 EST no technician had arrived and I was unsure of what to do. I closed the window to contact support, and was locked out of the exam.

Ticket from Tami Plunkett - Certification Exam

Submitted by camurexerciinh… (not verified) on Mon, 04/05/2021 - 08:58
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When trying to complete the FHA connection application, I keep getting an error that states that there is no certified exam data on file. Both my social security number and counselor exam ID are showing as an error. I am unable to submit my application.

Ticket from pyowook Han - Certification Exam

Submitted by camurexerciinh… (not verified) on Mon, 04/05/2021 - 05:20
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I am waiting to take an online exam, but a live agent did not respond at all last 30 minutes. What should I do? Can I reschedule my exam without paying any penalty?

Ticket from Paul Topping - User Account

Submitted by camurexerciinh… (not verified) on Fri, 04/02/2021 - 12:14
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I no longer work for my previous company and my email is tied to them. ptopping@greenfieldadvisors.com

my new email is paul@lotsandblocks.com - I passed the exam in 2018 and that exam id is: WA85243996.

can I get my account updated with the new info. thanks Paul
720-530-7356

Ticket from Omar Torres - Proctoring/Kryterion

Submitted by camurexerciinh… (not verified) on Fri, 04/02/2021 - 10:10
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Dear Omar,

If you experience issues with exam set up, launch, or during your exam, contact Kryterion

Ticket from Steve Casabona - Agencies

Submitted by camurexerciinh… (not verified) on Thu, 04/01/2021 - 14:08
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HUD Housing Counselors

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housing.counseling@hud.gov

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Note: This material is based upon work supported by funding under an award with the U.S. Department of Housing and Urban Development. The substance and findings of the work are dedicated to the public. Neither the United States Government, nor any of its employees, makes any warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately-owned rights. Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the U.S. Government or any agency thereof. Opinions expressed on the HUD Exchange are those of the authors and do not necessarily reflect the official position of, or a position that is endorsed by, HUD or by any HUD program.