Ticket from Lynette Rieke - General

Lynette called because her employer could not find her application in FHA Connection in order to validate her employment. Through discussion Support etablished that Lynetter is HECM certified and thought that her HECM application was linked to the Housing Counselor Certification. Support explained that she has to complete a separate application for the Housing Counselor Certification. Lynette stated she could figure out next steps. Support sent resources to her email.

Ticket from Shanetta Blackman - Certification Exam

I just took my test and the test had errors while I was trying to submit. It showed there was only 27 questions and I answered 63. It showed empty responses for the ones I answered. I typed into the notes trying to get someones attention and that didn't work. I tried to recheck all responses multiple times and nothing. It showed I failed so can someone recalculate my exam and tell me if I passed.

Ticket from Dr. Charlena Morton - Proctoring/Kryterion

I received response to my complaint regarding my horrible Proctor experience, yet there was no feasible resolution offered. My Case number is 01455848. I feel that a reasonable resolve would be to be granted either a refund, or a complimentary testing session. I have been waiting since the 27th of January to receive feedback, and though I was finally contacted on yesterday, the message was empty. I would appreciate it if I could be contacted today with a solution. I would like to retake the test on tomorrow. I may be reached at 205-447-5504. Dr. Charlena Morton

Ticket from Jenny Pringle - Certification Exam

Your test date details are included in your Assessment Purchase Confirmation email. Your test date details are also located in the Countdown to Your Exam! section of your User Profile Dashboard. You must be logged in to access your user profile. To change your test date, please log in to HUDHousingCounselors.hud.gov and visit the Exam Registration page.

 

Ticket from Sophia Morgan - Certification Exam

Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps. Those who fail receive an email report with information as described in the practice exam feedback explanation.