Ticket from Jasemen Hatcher - Certification Exam

On June 1, I was scheduled to take the certification exam via online in my office. The city of Chicago placed the downtown area on lockdown by the national gaurd. There was no entry or exit due to looting in the area. I was unable to leave and take the exam at my job where we have the camera needed for testing. We are requesting a refund due to the lockdown which unexpectedly occurred.

Ticket from Vida Fielder - Certification Exam

I scheduled am online exam today June 6 2020 at 1pm. Every time I try to launch the exam, the system logs me out “due to system security” I called the technical support line, the rep told me download chrome, I did that did not work, he requested I disable my anti-virus software, I did but that did not fix the issue...What is the solution to this