For online proctored exams, computer systems must meet the criteria outlined on the Kryterion Online Proctoring Support page. Before scheduling your exam, we encourage you to visit this page to test equipment compatibility, which includes checks for webcam, microphone, and internet speed. Individuals planning to take the certification examination online can prepare by taking the following steps:

Dear Counselor,

Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.

If applicable, we will contact you once the issue is resolved. 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Certification Requirement

Housing counseling required under or provided in connection with HUD programs must be provided only by certified housing counselors who work for organizations approved to participate in HUD’s Housing Counseling Program. In order to be certified, an individual must both pass a standardized written examination covering six major topic areas, and work for an agency approved to participate in HUD’s housing counseling program.

The purpose of HUDHousingCounselors.hud.gov is to help counselors prepare for the HUD Housing Counselor Certification Exam and provide access to the exam. After passing the exam and transferring the results to FHA Connection, counselor certification activities shift from HUDHousingCounselors.hud.gov to FHA Connection.

I am requesting a written confirmation of my login, password are valid and ready for use on next scheduled HUD exam for Wednesday 7-7-21 at 12 Denver time. Please reply at your earliest convenience and cc my supervisor at mjacobs@projectbravo. Thank you.

If you experience issues with exam set up, launch, or during your exam, contact Kryterion

I had a test scheduled yesterday and was not able to take it because it was not taking my username and password. I spoke to a rep through chat and after about an hour of attempting to fix the issue I was told to contact this site regarding the issue. I would like the issue resolved asap. I am scheduled to take my test on 07/12/21. Thank you

Today I took the assessment test again, please let me know when the new results will show on my profile. thank you

Dear Counselor,

There is no limit on how many times you can take the exam. However, the registration system does limit the number of times a candidate can register for the exam. 

If you receive a notice about maximum attempts, please call Support at 800-448-7149. Support will manually unlock the registration system while on the phone with you allowing you to register. Please do not call Support for assistance until you are ready to complete registration and pay for the exam. 

How can I activate the online calculator while taking the certification exam? Please send instructions on how to this because I want to take a practice test and use the calculator at the same time Thank you