Ticket from Denise Rodriguez - Certification Exam

The requirement that the tester use an external camera should be amended to allow internal cameras. With every single employee working from home, how are we to find a budget to buy each of them an external camera just for this test? There must be an exception that I don't see and Kryterion is unaware of.

Ticket from Customer Service - Certification Exam

Dear Counselor,

Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.

If applicable, we will contact you once the issue is resolved. 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Ticket from Wendy Ditterline - Certification Exam

Dear Counselor,

After signing in to the HUDHousingCounselors.hud.gov site, users are not required to enter username and password credentials at any other point (i.e. registering for an exam). 

If you are experiencing difficulties with completing a particular transaction on the site, we recommend trying a different web browser and/or clearing your browser's cache.

If you continue to experience difficulty with the site, please feel free to call Support at 800-448-7149.

Sincerely

The HUDHousingCounselors.hud.gov Support Team

Ticket from Gracella Brownfox - Certification Exam

To whom it may concern
I am requesting a reasonable accommodation to be successful in passing the HUD Certification test and becoming a Certified Housing Counselor ‘that I be allowed to use earphones, as I have been diagnosed with dyslexia’. Our office is currently set-up for us to take the test in-house. I have not paid to retake the test yet. Please advise if the ear plugs are acceptable. Thank you in advance for your assistance.
Sincerely,
Gracella Brownfox

Ticket from Richard Hunter - Proctoring/Kryterion

I have receivedan email confirming my re-schedule for the exam. My new schedule is 24 June 2020 at 13:15. I don't see that refected on my sign in when I log in to my account on the Hudhousingcounselors website. I don't know how to start the exam or re-schedule again if I can't access the right section and don't want to schedule a new exam. please help