Ticket from Matthew Lopez - Certification Exam

Hi,

1) Will there be training modules, study guides, and practice exams for the HECM Certification?

2) On #62 of my HECM exam, there was a true or false question that began to describe a scenario then abruptly stopped with an "...".

Was this an error? I tried to click on the "..." to see if that opened more text but no luck.

I appreciate you hosting this exam. Thank you!

Ticket from Jose Fontela - Certification Exam

Hi,

I had my exam scheduled for 3/7/23. I had forgotten to bring my ID, and I had already driven over 200 miles to take it. They called and they were told I should reach out to reschedule.

Please let me know how we can proceed to reschedule. Thank you.

Email: jfontela@accesshelps.org
Authorization Code: jsuae8x9

Ticket from Jo Anita Gilliam - Certification Exam

I was schedule to take my Cert Exam on 3/10/23 at 5pm, paid for. When it was time to click launch for the exam , I was booted out and as to sign in I did a few times and changed my password to proceed. The system did not allow. I tried to get support form Kryterion and HUD support either of you were avail to assist. I sent in 3 or 4 tickets for support. On this morning tried again Kryterion says because the exam is expired, I must contact a sponsor - Ajanta Consulting to reschedule HUD-HC31481 ticket# I am msjagilliam@gmail.com - Mrs.

Ticket from Jo Anita Gilliam - Kryterion/Webassessor

I am scheduled for my online exam NOW!! Kryterion site doesn't let me in to Launch the test.. It boots me out to re-enter my log in. I did this twice and then stated not correct password? for the sake of testing , I ask for a new password.. Then, no email for updated password. I know that my email is correct (msjagilliam@gmail.com)because, I received my approved registration for the exam with confirmation of receipt.. I should not be charged or re-charged for the complications of Kryterion Webassessor.

Ticket from Andrew Munch - Kryterion/Webassessor

Hello, I took my HUD exam on March 2nd and passed woo hoo! now I'm just trying to fill out the required forms to get my certificate. I Just have a few questions. The form is asking for a Counselor Exam ID and an Agency HCS ID. what are those? My HUD profile says I should receive an email, but I haven't. Are either of these referring to my Test Taker Authorization Code by chance? Thank you for your help!