Ticket from Katie Devall - Kryterion/Webassessor

Apparently there is something wrong with my name on my webassesor. My name is Kaitlyn Devall. I have already been through this one time and now this will be the second. On my ID my name is Kaitlyn and the last person said it was an issue so I am assuming they changed my name to Katie on there since I go by that for short. However, this is not the correct name and it should have never been changed to that. I also need to know about a refund for both times this has happened. If my name was in as Kaitlyn last week then I do not understand how this was an issue.

Ticket from Carolyn Alexander - General

Hi HHC,
My name is Carolyn Alexander and I am scheduled to take the test on March 6th. When I registered for the test, the only option was to select test as a retake. I am not a retake tester. This will be my 1st time taking the test. Is there anyway that you can correct this matter and place me as a first time test taker.

Thank You,
Carolyn Alexander

calex214@comcast.net