my test is not allowing me to enter and it was supposed to begin at 9am

Can you tell me what the steps are for HUS housing counselor training and certification as a counselor.

I was not able to get signed in. I tried 10 minutes prior to exam per direction and continued to receive a request for credentials to access Kryterion even though our IT department entered credentias in prior to todays scheduled exam.

To access the exam registration, you must be signed into your account on HUDHousingCounselors.hud.gov.

Select Begin Exam Registration in the Countdown to your Exam! section of your User Profile Dashboard. Follow the steps to register for the exam.

Reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

Hello, Ms. Edmond

Your password has been reset to the characters that you provided, 

Thank you for contacting the HUDhousing Counselors Support Desk. 

Greetings,
I took my exam today and did not pass. However, it was stated that I would receive an email giving recommendations as to what I should study when I take the test again and as of 7:30 pm EST, I have not received the email. Is there a reason that I have not received this recommendation email? If at all possible, I would need to receive the recommendation email using sabbott@matrixhs.org by tomorrow. Is this possible? I really need to know what I need to focus on to retake the test.

Thank you.

my exam is not showing up and the website says I cannot register until after my exam

My eye sight is poor. Why is there not an audio option??

It looks like I need to be currently working for a HUD approved employer but the job I am interested in is requiring a certificate. Would I not be able to do the exam without already working for a HUD approved employer?