Do I get a refund if I withdraw my Online Certification Exam? I scheduled on Dec 3, 2021, from 1pm to 3pm.

I need to access my exam results but forgotten all the sign in credentials

Dear Counselor,

There is no limit on how many times you can take the exam. However, the registration system does limit the number of times a candidate can register for the exam. 

If you receive a notice about maximum attempts, please call Support at 800-448-7149. Support will manually unlock the registration system while on the phone with you allowing you to register. Please do not call Support for assistance until you are ready to complete registration and pay for the exam. 

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

I registered for the English exam on 12/8/21 at 10:30am EST. Is it possible to change the exam to be the Spanish version of the test?

how do i have access to the last pre test exam results

Do you have key that shows what the feedback statements mean after you take the Practice Exam: i.e - Some additional review is recommended - Does that mean I did well on that section??

Hello HUD,

Good Morning, I passed the HUD Housing Counselors Examination. I am a Disaster Relief Case Manager for Fort Bend County in Richmond Texas. When trying to transfer my results to FHA Connection, I cant complete the transfer because my Employer is not listed. How should I proceed?