Dear Counselor,

After signing in to the HUDHousingCounselors.hud.gov site, users are not required to enter username and password credentials to access Webassessor. Your HUDHousingCounselors.hud.gov user account automatically logs you into Webassessor.

There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.

I have an error when trying to log into my exam

Online Proctoring Support or Questions

• Live Chat: Go to Online Proctoring Support, then click on “Click Here to Chat.”
• Voice: 1-877-313-2008 (U.S.) or +001-602-659-4679 (International)
• E-Mail: OLPsupport@KryterionOnline.com

I got up to question 69 in training and the system told me to resubmit. I was under the impression that whatever answers had been completed were saved, but I don't see my answers. Am I having to start the Assessment over again?

I have tried to take this exam for 2 days and i can not get pass the Proctor blank page. I have disabled all of my firewalls to allow the system to use my computers. Yesterday i worked on this for 4-5 hours and was reassigned a new testing time yesterday and then another one today. I need to take the test at a training center at this point because I don't have another computer to take this test on.

I was unable to do the test on Sunday because I was really sick...I have Lupus and other autoimmune diseases and I was having a bad flare, I really would like to just reschedule the exam if I could

I was not able to take my exam because my name on my ID did not match my bixal name how do I change it to make sure it matches. My name is Guadalupe I go by Lupe

Good morning,

Unable to access my assessment test summary, please advise

Dear Counselor,

There is no limit on how many times you can take the exam. However, the registration system does limit the number of times a candidate can register for the exam. 

If you receive a notice about maximum attempts, please call Support at 800-448-7149. Support will manually unlock the registration system while on the phone with you allowing you to register. Please do not call Support for assistance until you are ready to complete registration and pay for the exam.