Unable to schedule the exam on Friday.

Could I have some assistance?

Hi I sign up for the exam but did not realize my exam time is at 0300 in the morning. I thought I chose 0300 is at 3pm but just realize it was way early in the morning. How do I go about changing it so I can take the exam.

Reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

website advises need two pieces of identification to exactly match profile however, there is no place on profile to list middle name. Is this acceptable? Since most secondary identification do not include middle name, is it acceptable to match first and last name only?

Dear Counselor,

Your account has been manually unlocked.

Please note that the Forgot Password? tool will send a message to your email with a link to verify you as the account holder. The password reset does not provide a new password, and you will need to set a new account password after email verification.

Dear Counselor,

After signing in to the HUDHousingCounselors.hud.gov site, users are not required to enter username and password credentials to access Webassessor. Your HUDHousingCounselors.hud.gov user account automatically logs you into Webassessor.

There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.

The counselor has passed the exam. Our instructions are for me to verify her employment with our agency. As a FHAC Agency Application Coordinator where do i go to verify her employment with our agency?

Timing

Dear Counselor,

This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.

We are glad we were able to resolve this issue and wish you a successful exam experience.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).