Ticket from Laura Martin - Certification Exam

From: Laura Martin
Sent: Monday, July 26, 2021 9:11 AM
To: 'housing.counseling@hud.gov'
Subject: FW: Assessment Purchase Confirmation - Crystal Villa - Cancellation
Importance: High

Hello,

Our employee, Crystal Villa, is scheduled to take the HUD exam on Wednesday, July 28th (see confirmation below). Unfortunately, she is currently stuck out of the country and cannot make contact herself. Can we cancel/refund this exam and we will reschedule when she returns?

Ticket from Sarah Raney - Certification Exam

Hi, I have been scheduling exams for all of our housing counselors on staff. I accidently scheduled someone yesterday for an exam on the 31st (she wanted more time to study). I went in to reschedule and saw that because the exam is less then 72 hours away that their is a fee. I was hoping that we could be allowed a one time reschedule for this individual without the fee. Please let me know if this is possible. Sarah 208-331-4893. The individual who needs rescheduled for is Kat Chess
hushousingcounselor.com log in info
Username: katc@ihfa.org