I am no longer with the organization after today 3.5.21. How do I update my account with new email? and how do I access my certificate? I already passed the exam. thank you,

When i try to download Sentinel, i get an error message that says, "“Sentinel (1).pkg” can’t be opened because Apple cannot check it for malicious software." and then it says the software needs to be updated, contact the developer. Can you please help with this?

Dear Counselor,

The "coupon/voucher" field is a standard field for the testing company. HUD does not provide voucher or coupon codes to offset exam costs. You may skip the "Submit" button and select "Check Out" at the bottom of the page to complete your purchase. 

Sincerely

The HUDHousingCounselors.hud.gov Support Team

I tried launching my exam for 11:00 am and my face could not be detected. Was not able to start. Please help me reschedule

For online proctored exams, computer systems must meet the criteria outlined on the Kryterion Online Proctoring Support page. Before scheduling your exam, we encourage you to visit this page to test equipment compatibility, which includes checks for webcam, microphone, and internet speed. Individuals planning to take the certification examination online can prepare by taking the following steps:

I am trying to schedule a day to take the exam. I can not get through

Hi, I am looking to get certified as a certified hud counseling agency. Once I complete all the courses, and take and pass the exam, is there anything else I need to do?

Dear Counselor,

Documentation of extenuating circumstances is required to waive or refund fees outlined in the No Shows & Cancellations Policy included in your Assessment Purchase Confirmation Email.

Please update this ticket by replying via the “...update this ticket” URL below and attaching documentation to support your request to reschedule or cancel without penalty due to extenuating circumstances.

Dear Counselor,

There is no limit on how many times you can take the exam. However, the registration system does limit the number of times a candidate can register for the exam. 

If you receive a notice about maximum attempts, please call Support at 800-448-7149. Support will manually unlock the registration system while on the phone with you allowing you to register. Please do not call Support for assistance until you are ready to complete registration and pay for the exam. 

unable to open for test