I was certified with a different employer. I am now employed with my present employer and I'm asking if I can get copy of the certificate.

If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification.

To complete your account creation on HUDHousingCounselors.hud.gov, you will receive an email to verify your email address. If you do not receive a verification email within several minutes of creating your account, check your Spam or Junk folders to make sure the email was not misdirected.

If you are still experiencing an issue or are unable to access your account, please contact us at HUDHousingCounselors.hud.gov/Support.

do you offer any in class training?

Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps.

I just wanted to make sure that the Examination facility will be open on the day that I am schedule to take the exam. My schedule date is July 5, 2019. I just wanted to reach out because the day before my exam is a Holiday ( 4th of July)

If you experience issues with exam set up, launch, or during your exam, contact Kryterion

I am trying to launch the exam but it states it is not available

I registered and my email was entered correctly, but I have not received an email to complete registration. I have checked the spam folder and waited for 20 minutes or more. I was hoping to use this website today but it does not look like that will be possible.

Certification Requirement – Housing counseling required under or provided in connection with HUD programs must be provided only by certified housing counselors who work for organizations approved to participate in HUD’s Housing Counseling Program. In order to be certified, an individual must both pass a standardized written examination covering six major topic areas, and work for an agency approved to participate in HUD’s housing counseling program.