To complete your account creation on HUDHousingCounselors.hud.gov, you will receive an email to verify your email address. If you do not receive a verification email within several minutes of creating your account, check your Spam or Junk folders to make sure the email was not misdirected.

If you are still experiencing an issue or are unable to access your account, please contact us at HUDHousingCounselors.hud.gov/Support.

The proctoring service provider, Kryterion, is currently experiencing technical difficulties that inhibit account users on HUDHousingCounselors.hud.gov from accessing the exam platform. The technical team is working to resolve this issue as quickly as possible. We apologize for the inconvenience, and we will alert you via email when the problem has been resolved. Thank you.

I'm trying to sign up so I can take the free online training, but I haven't received anything in my email to complete the setup process. Yesterday and again today. I did check my spam/junk folder.

Eligibility – In order to be certified, an individual must both pass a standardized written examination covering six major topic areas and work for an agency approved to participate in HUD’s housing counseling program. In other words, you can take the certification exam without being employed at a HUD-approved agency; however, to become certified you must pass the exam and work for a HUD-approved agency.  

Dear Counselor,

Thank you for your feedback on content in the HUD Housing Counselors Training and Exam materials. We conduct periodic content reviews for updates and enhancements based on new legislation, regulatory updates, or programmatic changes. We will add your feedback to the list of items for review. We appreciate your comments, as they can support improvements to the training, and we invite you to provide further specific feedback if applicable.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

The proctoring service provider, Kryterion, is currently experiencing technical difficulties that inhibit account users on HUDHousingCounselors.hud.gov from accessing the exam platform. The technical team is working to resolve this issue as quickly as possible. We apologize for the inconvenience, and we will alert you via email when the problem has been resolved. Thank you.

Your exam appointment details are listed in the Exam Status Center. To access, sign in and select “Exam Center” at the top of the page, then select “Take Online Exam or Access Exam Details.” If you are already signed in, you can directly access the Exam Status Center. Exam appointments are listed under the "Scheduled Exam" section.

I am a current Loan Officer who generates HECM mortgages.

I was wondering if I could go through the certification process to better understand what my clients would be going through.

I would never intend to actually perform counseling for an agency - I just want more education.

Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps.

Hello,
Hello, I am using my labtop and I am also using my telephone computer. The
account information want allow me to use my telephone password. I will be using both devices.