To create an account on HUDHousingCounselors.hud.gov, select "Sign Up" at the top of the page and enter the information required: 

• First name
• Last name
• Email address*
• State

Then, select the "Create new account" button at the bottom of the form. Verify your email to complete your registration.

The proctoring service provider, Kryterion, is currently experiencing technical difficulties that inhibit account users on HUDHousingCounselors.hud.gov from accessing the exam platform. The technical team is working to resolve this issue as quickly as possible. We apologize for the inconvenience, and we will alert you via email when the problem has been resolved. Thank you.

I still can't register for the exam. Now I'm getting a message stating an error occurred while communicating with our proctor. Three of us have tried to register since Monday morning and still can't get through the process. We'd appreciate getting this resolved as quickly as possible so we can get this done. Thank you!

I took this test two times. I just got a 474. Every time I take the test online I do well on your site with the practice exam . Then I take the real test and each time I do poorly in different subjects . I really think it is geared towards people who work more specifically with mortgages or first time homebuyer‘s .

If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification.

The proctoring service provider, Kryterion, is currently experiencing technical difficulties that inhibit account users on HUDHousingCounselors.hud.gov from accessing the exam platform. The technical team is working to resolve this issue as quickly as possible. We apologize for the inconvenience, and we will alert you via email when the problem has been resolved. Thank you.

forgot password, summited for new password, been waiting 1 hour for new password instructions

The proctoring service provider, Kryterion, is currently experiencing technical difficulties that inhibit account users on HUDHousingCounselors.hud.gov from accessing the exam platform. The technical team is working to resolve this issue as quickly as possible. We apologize for the inconvenience, and we will alert you via email when the problem has been resolved. Thank you.

The proctoring service provider, Kryterion, is currently experiencing technical difficulties that inhibit account users on HUDHousingCounselors.hud.gov from accessing the exam platform. The technical team is working to resolve this issue as quickly as possible. We apologize for the inconvenience, and we will alert you via email when the problem has been resolved. Thank you.

I have completed the Certification exam, however when I log into the system to transfer to FHA connection, the HUDHousingCounselors.hud.gov says that I have not taken the exam.
Is there a way my account can be updated to reflect that I have taken the exam?
I have the email where it mentioned that I passed.