Ticket from Robert Campbell - Certification Exam

When I look at my account at HUDHousingCounselors.hud.gov it says that my name is Robert Campbell. When I look at my ID it says that my name is Robert Campbell, but somehow the proctor couldn't verify my identity when I tried to take the certification test. I'm not sure what I'm supposed to do.

Ticket from Cynthia Clark - Certification Exam

My name is Cynthia Clark
I sent my request in to take the HUD certified counseling examination at a testing center in Louisiana about 2 weeks ago.
I also sent a letter of disability requesting special accommodations.

My email is ldaleclark33@gmail.com

Please email me at the above email to let me know the status of my request.