Ticket from Blanca Gonzalez - Certification Exam

Hello.

My supervisor received information from HUD about the new HUD deadline for taking the Counselors Exam (August 1st, 2021). I was scheduled to do it this Wednesday 5th, 2020 at 3 pm. My supervisor asked me to find out if it was possible to change the date without incurring in paying the reschedule fee. I didn't have the 72 hrs to reschedule the test, since the information was shared on Monday, August 3, 2020 at 5:20 PM.
Is there any way to reschedule without paying the fee?
Thank you.

Ticket from Flavio Medina - Certification Exam

Hi, I'm trying to get my HUD housing counseling certification. I took the test today, but it was giving in Spanish for some reason. I probably made a mistake when I registered for it, or something. I told the proctor that I couldn't take it in Spanish (it's my native language) because I was going to fail it for sure, since I'm not familiar with the terminology in Spanish. But he said that they didn't have control of it. I gave it the benefit of the doubt, and I took it, but I didn't understand the material at all, I was lost. As a result, I failed it. I just wondering what happened?