Ticket from Curtis Larrabee - Certification Exam

I have a question about the HUD exam... I have taken it several times and never have I received an email notification indicating that he/she has not passed the examination. The email will also provide the following information: The “Scaled Score” indicating how the total score compares to the score required to pass the test. A recommendation as to what topics the candidate should focus on when studying to retake the examination. This recommendation will be based on the candidate’s performance in each of the examination subject areas. What do I need to do to receive these emails.