Ticket from Patricia Fasanello - User Account

Submitted by camurexerciinh… (not verified) on
I’m currently locked out of my HUD account due to an issue with two-step authentication. When I originally set up 2FA, I used the QR code provided to add the account to Google Authenticator, which generates six-digit codes. Later, I added the account to Microsoft Authenticator, which is now giving me eight-digit codes instead. However, when I try to log in, the system is still asking for a six-digit authentication code — which I can no longer access since I’m locked out and can’t scan the original QR code again. I don’t have any backup codes saved, and I’m unable to proceed with login.

User Account

Submitted by Customer Support on

Yes, my name is Patricia Fascinello and I'm having trouble logging in. My phone number is 774-283-3505. I did send in a ticket yesterday. I was I had downloaded the Google Authenticator app and it won't send me a code to get into it and I don't know what I'm doing so I thought maybe somebody could help me.

User Account

Submitted by Customer Support on

Hi this is Ivanetta Whitman Whitman WHITMANI am having problems with the two step authenticator. I have already downloaded the authenticator to my phone. It gives me a number when I go to log in, but when I log in and put that number into the screen to log in, it just generates a new number.

Subscribe to